Refund policy

A Legal Disclaimer

Refund Policy for Glazed Gel Co.

At Glazed Gel Co., we strive to provide high-quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase due to quality reasons, we are here to help!

Please review our refund policy below:

Eligibility for Refunds
We offer a refund or exchange for items that are defective or damaged upon arrival. We do not offer refunds or exchanges if you change your mind about a purchase or if you are unhappy with the colour you have received.
Refunds are only accepted within 30 days of purchase.
You will only be eligible for a refund if the Glazed Gel Co product is in its original packaging, and in the same condition as when you received it.

How to Request a Refund
To initiate a refund or exchange, please contact our customer service team at Glazedgelco@gmail.com or through the "Contact Us" page on our website.
Please provide your order number, a description of the issue, and any relevant photos of the damaged or defective product.
Our team will guide you through the next steps for your refund or exchange.

Shipping and Return Costs
Glazed Gel Co will be responsible for the shipping of the defected product back to the head quarters. 

Processing Refunds
Once we receive your returned product and it is verified as eligible for a refund, we will process your refund to the original payment method or send you a new item at our cost.
Please note that it may take 5-10 business days for the refund to reflect in your account, depending on your bank or payment provider.

Non-Refundable Items
Certain products are non-refundable, including but not limited to: Glazed Gel Co accessories and/or apparel. 

Contact Us If you have any questions or concerns about your order or our refund policy, please do not hesitate to contact us, we are here to help!

Thank you for choosing Glazed Gel Co. We appreciate your business!